Faqs

Here are answers to your most frequently asked questions. If you can't find an answer to your question here, please contact us.

Return Policy

Return Policy

If your purchase is too big, too small, not your color or simply not what you expected, you can return it for a refund or exchange it for an alternative item.We ask that all returns are on their way back to the supplier within 48 hours of receiving your order (to be back in store within 10 days) and all items are in the same condition you received them in and with all original tags still intact. If for any reason you cannot return an item within this time frame please notify us as soon as possible. Refunds on items received outside of this time frame are at each retailers discretion - in which case a store credit may be issued instead. The returns are not accepted for customized products.

The return address is provided on the packing slip or on the packaging of your order or please email us at hello@solioo.com

​Can items be returned after the time period mentioned in the seller's Returns policy?

No, sellers will not be able to accept returns after the time period mentioned in the seller's Returns policy

Why I see different prices for same product

Why do I see different prices for the same product?

You could see different prices for the same product, as it could be listed by different Sellers.

​Do sellers on Solioo ship worldwide?

Yes, Most sellers on solioo ships worldwide.

​Is it necessary to have an account to shop on Solioo?

Click an accordion item's heading to expand it. To collapse the item, click it again, or click another item heading.

Do sellers on solioo ship worldwide?

Yes, Most sellers solioo.com ships worldwide, but different sellers shipping rates may be different..

About our Products or Services

What types of items can I expect?

Because our clients’ tastes are varied, we carry a wide range of items from a variety of sellers. When we adding new sellers and listing new items we will make sure that the quality and service is outstanding. We’re growing and evolving quickly and you can expect to see us add more and more new categories and brands from many new sellers.

About Solioo Security

​How do I report a security issue?

If you are a security researcher who would like to report a vulnerability or bug please support@solioo.com. They’ll be happy to escalate your concern to our Security Team for next steps. We take pride in our professional and timely reply to anyone who contacts us regarding a bug that could impact Solioo and our users and sellers.

Solioo only for Women and Kids

​Is Solioo only for Women and Kids?

We currently only carry Women and Kids clothing including some gift items that rarely available, but we welcome everyone! Please email us at hello@solioo.com if you have any specific concerns.

How I can send a gift

​How do I give gift to my friends and families in India?

You can order products through Solioo and enter the correct shipping address with the gift note. Solioo team in India will make sure that all the items that you purchased are delivered correctly to the shipping address you provided for the order.

​Can my billing address and shipping address be different?

Yes, the billing and shipping address can be different. Customers are requested to provide full addresses with the postal code / zip code.

Shipping

​Redirect Orders

Unfortunately we are unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address so that we can deliver as per the specified delivery times.

Color

Color

We have done our best to display the colors of the products as accurately as possible on our website. However, because the colors you see will depend on your monitor and resolution , we cannot guarantee that your monitor's display of any color will be accurate.

Care Instructions

Care Instruction

Majority of the clothing products must only be dry-cleaned. Please check with the seller if you have any specific questions about your clothing.

Payments

​ Is buying on Solioo secure?

Yes. We use Paypal ' the world's leading online payment system. Also, we will never ever take or store any of your payment details or give your financial information to sellers. You should never disclose any of your personal credit or debit card details before you have been transferred to PayPal's secure payment site.

For more information on PayPal's payment and protections, read PayPal's Protection for your Purchases.

​I don't have a PayPal account, do I need one?

If you're a seller then yes, you will need either a personal or business PayPal account that has been verified. If you are a buyer then no, you can make payment via PayPal with a credit or debit card. If you haven't registered with PayPal before, don't worry. Registration is free, quick, and easy. If you don't want to use PayPal, then we suggest you contact the seller directly to make other arrangements for payment

Buying

​When will the seller ship my purchase?

All sellers are encouraged to send within 1-4 days. All sellers have agreed to ship within 7 days, although this may not always be possible. Please check the seller terms before purchasing.

If your purchase never arrives, you're eligible for a full refund under PayPal's policies. For more information, see PayPal's Purchase Protection policy, or learn how to resolve a dispute.

​Is there any purchase protection?

Yes. If you buy something that never arrives, or if it arrives significantly different than described, you're eligible for a full refund under PayPal's policies. See PayPal's Purchase Protection policy, or "how to resolve a dispute". If you ever see an unauthorised transaction in your account, report it to PayPal immediately. PayPal will begin an investigation and help you get your money back.

​I'm not ready to purchase right now. Can I put items in my shopping basket and come back later?

Absolutely! For your convenience, unpurchased items will remain in your basket until you decide to remove them or someone else purchases the item. These items will remain in your basket even if you close your browser and come back the next day.

What if there's a problem with something I've purchased?

If you buy something that never arrives, or if it arrives significantly different than described, you're eligible for a full refund. See PayPal's Purchase Protection policy, or how to resolve a dispute.

Stiching/Customization

How to order stitching/customization?

  • In product options choose item with stitching and add to Cart.
  • Complete the shopping and make payment.
  • Download the "measurement Chart "
  • Complete the form with correct measurements.
  • You will receive an email from seller.
  • Please complete the form and email it back to seller also if you like please pass your contact number

so the Stylist can contact through whatsapp for more consultation.